LAUNCHES / FAQ

There are TWO types of launches that I run. Please see info below about each of them because shipping and return/exchange policies are DIFFERENT for each. There is unlimited and limited stock launches.

If you have any questions please don’t hesitate to reach out at bookbabedesigns.contact@gmail.com if I need to clarify anything!

Launch Types Below:

Unlimited Stock Launches:

These launches usually consist of tee shirts or mugs. They are my larger launches because I don’t have to limit stock. I use a company that prints and ships for me. These launches don’t have a set amount of inventory so I wont run out of stock. These launches are usually my holiday launches (spooky, winter), but can also be regular bookish tees and mugs. Please see info below.

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Will you run out of stock?

No! I use a company that prints and ships for me as orders come in. So I dont have to worry about holding any inventory upfront. This has helped me keep up with the demand of some of my products.

Can you combine my orders?

I unfortunately cannot combine any orders!

Exchange/Return Policy

For these launches where the items are made to order, I cannot accept any exchanges or returns. (Unless it is the wrong item or damaged) These are made as orders go in so I dont hold inventory to exchange or sell it again directly from me. BUT if you have any problems with your order when it arrives, please email me!

Damaged/lost/or wrong items

If you receive a damaged or wrong item in your order please reach out immediately to bookbabedesigns.contact@gmail.com with your order number. This needs to be done within 30 days of receiving your order.

If your package seems to be lost please make sure you check the shipping address you entered. If its because of a wrong shipping address I cannot reimburse for that.

If the shipping address was correct and its still lost, please reach out to your local post office first or ask surrounding neighbors. Sometimes packages show up a couple days after it was said too.

International Shipping

I ship international for both types of launches, BUT for the limited stock launch where I pack and ship items myself, I cannot ship to the EU/UK. For these unlimited launches I am able to ship to the EU and UK, including everywhere else!

I am NOT responsible for any customs or import fees. I have no control over how much your country may or may not charge you for a package coming into your country. Please do your own research so you can be prepared.

Apparel Care

The shirts are printed using the method of DTG. This has been one of the best printing types I have found. BUT for better prolonging the print on the apparel, please wash them inside out in cold water with a low dryer heat setting or hang to dry.

All washers and dryers are different SO PLEASE pay attention to the machines you have.

Mug Care

Mugs are another item I am able to sell because I dont have to hold the stock or ship them myself. I was told these are microwave and dishwasher safe, BUT all dishwashers are different.

I honestly suggest handwashing them to really help protect the print. I have a lot of customers that do both and the mugs are fine, BUT there is always the instance that your washing machine could fade the design.

Shipping and Processing

For these launches where the other company prints and ships for me, they are able to ship faster than I do on my own. Usually after an order is placed it takes 4-5 *business* days to fulfill. Then it will ship out. When you check out it should give you an estimate when you will receive it. This is just an estimate, delays can happen.

Limited Stock Launches:

These launches are usually items like stickers, bookmarks, journals, wooden doors, pouches, totes, etc. These are items I order inventory for and hold it at my house. I am the one that ships these. These are the launches that have the chance of going out of stock depending on the item or demand.

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Will you run out of stock?

There is a possibility I will run out of stock for these type of launches. I am only able to hold so much inventory and ship stuff out myself.

Exchange/Return Policy

Since these items are not made to order like the other launch, I am able to accept returns or exchanges (if applicable). Items need to be unworn or unused. Please email me at bookbabedesigns.contact@gmail.com

Damaged/lost/or wrong items

If you receive a damaged or wrong item in your order please reach out immediately to bookbabedesigns.contact@gmail.com with your order number. This needs to be done within 30 days of receiving your order.

If your package seems to be lost please make sure you check the shipping address you entered. If its because of a wrong shipping address I cannot reimburse for that.

If the shipping address was correct and its still lost, please reach out to your local post office first or ask surrounding neighbors. Sometimes packages show up a couple days after it was said too.

International Shipping

I ship international for both types of launches, but for these launches where I am packaging and shipping myself, I cannot ship to EU or UK. I can ship everywhere else though.

Shipping costs for these launches is HIGH. I do not set these, they pull directly from USPS. It sucks and I am sorry. :(

I am NOT responsible for any customer or import fees. I have no control over how much your country may or may not charge you for a packaging coming into your country. Please do your own research so you can be prepared.

Shipping and Processing

Since these items come from me directly, they have a slightly different turnaround time than the others. Depending how many orders I receive, it can take anywhere from 1-3 weeks after placing your order before its shipped. I try my best to get orders out as fast as I can!

If a product is labeled as a PREORDER please make sure you pay attention to the timeframe stated on that product because its usually longer.

Other Questions?

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Do you take commissions?

I have taken a couple of commissions in the past but as of right now my schedule is SO busy so I havent been able to take on any outside work, BUT please dont hesitate to reach out and ask away! :)

Wholesale

This is one of my most asked questions! I have done a little of wholesale in the past, but not a lot. Right now I am not doing any wholesale but its something I really really want to be able to do. So I am in the works of trying to get all of the figured out for the future! :)